Courses

Creating great customer value with slim resources is the aim of lean business. Understand the key principles of lean organisation management and learn how to create the correct balance.

Today’s global economy brings with it a wealth of new markets, shrinking profit margins and increasing operating expenses; the need for good business administration has never been greater.

87% of unhappy customers don't complain; they just don't come back. No matter the changing landscape of retail, customer service will always be the main skill in your arsenal to leave people happier than you found them.

Learn how to manage conflict, handle dissatisfied customers, and be the best mentor possible.

This fully online level 2 course will teach you all about the principles of climate change, impact of pollution, the barriers to a sustainable future and how to challenge these barriers.

The menopause is having a huge impact on women in the working world - and it's something that half of the population will go through at some point in their lives.

In any workplace, there can be no room for violence and harassment. There is a lot of work to be done to make this a reality, and this course aims to give you the tools to champion a safe and inclusive workplace.

Skill, organisation and systems are all required to coordinate the fast-paced world of logistics. This course is designed to help you tackle these challenges with ease.

This Level 2 course can help you brush up on your skills and make sure you're aware of the fundamental rules for successful information sharing.

Gain the skills to work as a multi-channel marketer, take responsibility for delivering day-to-day marketing activities across a multitude of platforms, channels and systems.

Managing teams and projects in line with a private, public or voluntary organisation's operational or departmental strategy.

This Skills Bootcamp will give learners an understanding of the top down approach to business objectives. Covering an introduction to policies and processes along with change management. Learners will also learn about how to get the most from self development.