Courses

Managing project work and teams for businesses and other organisations.

Supporting and engaging with different parts of the organisation and interact with internal or external customers.

Working with organisations to improve their information systems.

On this course you will gain the knowledge needed to be able to work effectively, or progress into employment, in contact centres.

Providing customer service products and services for businesses and other organisations including face-to-face, telephone, digital and written contact and communications.

Dealing with customer queries, purchases and complaints.

Understand the opportunities you can unlock through self-employment.

Digital marketing is a key part of businesses overall strategy in order to appeal to investors, consumers, and other businesses within the sector.

Improving productivity, safety and effectiveness can all give a business an all-important edge. Understand the fundamental principles of business improvement with this course.

30% of new businesses fail within the first two years. Increase your chances of success by understanding the vital steps in creating a start-up.

96% of unhappy customers don’t ever complain - instead, 91% of them simply leave and never come back. Develop your skills, and learn how to leave people happier than you found them.

Understanding of LGBTQ+ history and culture is key to creating a supportive and inclusive workplace.