Courses

On this course you will gain the knowledge needed to be able to work effectively, or progress into employment, in contact centres.

Creating content for a wide range of media, including digital, social media, broadcast and print.

Providing customer service products and services for businesses and other organisations including face-to-face, telephone, digital and written contact and communications.

Dealing with customer queries, purchases and complaints.

Develop knowledge and understanding of customer service excellence for the hospitality sector.

Collect, organise and study data to provide business insight.

Source, format and present data securely in a relevant way for analysis.

Maximising the effective use of digital office technologies, productivity software and digital communications in organisations.

This course is designed for those interested in a career as a bricklayer in the construction industry.

This course is designed for those interested in a career as a bricklayer in the construction industry. It is designed to further develop your existing skills and knowledge of bricklaying.

This course is designed for those interested in specialising as a Joiner in the construction industry.

This course is tailored for individuals seeking a career as a Joiner in the construction industry.