Privacy

Learning Curve Group is committed to ensuring that your personal information is used properly and is kept securely. This Privacy Policy explains how we will collect and use your personal information. This policy explains the privacy practices for our services. We'll refer to our website and our apps as our "Services".

Who are we?

If you have any questions about your personal information, please get in touch with us by emailing data.protection@learningcurvegroup.co.uk. 

Learning Curve Group (a trading name of Learning Curve (NE) Group Limited, Learning Curve (JAA) Limited and Learning at Work Limited). Learning Curve Group is registered as a data controller with the Information Commissioner under reference: Z1343917. Learning Curve Group is a company registered in England and Wales with company number 06388790. Our registered office is at Dunelm Rise, Durhamgate, County Durham DL16 6FS. Below is a list of all Learning Curve Group entities. 

What information we collect?

We collect various types of personally Identifiable Information (PII) from you during your use of our websites and applications.

How is it being collected?

Most of the personally Identifiable Information we process is provided to us directly by yourself by filling in forms on our website, contacting us through our web-chat feature or calling. 

Under the UK General Data Protection Regulation 2018 (UK GDPR), the lawful bases we rely on for processing this information are by your consent. You can remove your consent at any time. You can do this by contacting dpo@learningcurvegroup.co.uk. 

To make visiting our website as user-friendly as possible, and to provide you with all the available features, we collect specific data from the device you used to access our website.

How will it be used?

We need to use your data for a contract we have with you, or to enter a contract with you. We also use your data to support our Marketing activities.

When it's in our "legitimate interest" We need to use your data for our legitimate interests, or those of a third party. This means using data in a way that you might expect us to, for a reason which is in your and/or our (or a third party's) interest and which doesn't involve overriding your privacy rights. 

How Long We Keep Your Information 

We will only retain your personal information for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal information for a longer period in the event of a complaint or if we reasonably believe that there is a prospect of litigation in respect to our relationship with you. 

To determine the appropriate retention period for personal information, we consider the amount, nature and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

Who will we share it with?

We share your data with companies that give services to us. Here we mean companies that help us to provide services we use and need to process details about you for this reason. We share as little information as we can and encrypt and/or make it impossible for you to be identified by the recipient where possible (for instance by using a User ID rather than your name). 

Cloud computing power and storage providers like Microsoft Azure. 

Companies that help us with marketing (but we won't share identifiable personal data with third parties for their own direct marketing unless you give us permission, and you can opt out any time). 

Software companies we use for contacting leads like Zoho and AI powered enquiry resolution, or for web chat or in-app chat like LiveChat. 

Companies that provide single sign-on services for creating an account and logging into our Service, like Microsoft Azure. 

Anyone you give us permission to share it with. We tell you in our “Service” when we need your consent to share your data with peers, training providers, employers, recruiters, career professionals and other third parties or users.

How do we protect and store your information?

We endeavour to store all information within the UK but we may transfer and store the data we collect from you somewhere else inside the EU. No data will be shared outside of the European Union. People who work for us or our partners might also process your data. We may share data with organisations and countries that: 

The European Commission says the country or organisation has adequate data protection, or We've agreed to standard data protection clauses approved by the European Commission with the organisation.

What rights do you have regarding your personal data?

If you make a request, we have one month to respond to you. 

Please contact us at data.protection@learningcurvegroup.co.uk or 01388777129 if you wish to make a request.

How To Complain?

If you have any concerns about our use of your personal information, you can make a complaint to us in writing to our registered office is at Dunelm Rise, Durham Gate, County Durham DL16 6FS or you can email data.protection@learningcurvegroup.co.uk. 

You can also complain to the ICO if you are unhappy with how we have used your data. 

The ICO’s address: 

Information Commissioner’s Office 

Wycliffe House 

Water Lane 

Wilmslow 

Cheshire 

SK9 5AF 

Helpline number: 0303 123 1113 

ICO website: https://www.ico.org.uk 

If you're still not happy, you can refer your complaint with a data protection supervisory authority in the EU country you live or work, or where you think a breach has happened. The UK's supervisory authority is the Information Commissioner's Office (ICO). For more details, you can visit their website at ico.org.uk.